1. Terms & Conditions
Terms & Conditions
Welcome to Pustak Mahal. By accessing or using our website (aksharprakashni.in), you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General
Pustak Mahal is an online bookstore operated from Bolpur, West Bengal, India. These terms govern your use of our website and any purchases made through it.
2. Products
We make every effort to display our books accurately, including descriptions and pricing. However, we do not guarantee that product descriptions or other content on this site are error-free.
3. Pricing
All prices listed are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice.
4. Orders
By placing an order, you confirm that all details provided are accurate. We reserve the right to refuse or cancel any order at our discretion, including in cases of stock unavailability or pricing errors.
5. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. Any activity under your account is your responsibility.
6. Intellectual Property
All content on this website, including text, images, and logos, is the property of Pustak Mahal unless otherwise stated, and may not be reproduced without permission.
7. Limitation of Liability
Pustak Mahal is not liable for any indirect, incidental, or consequential damages arising from the use of this website or its products.
8. Governing Law
These terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in West Bengal.
9. Contact Us
For any questions regarding these Terms & Conditions, contact us at pustakmahal6@gmail.com or (+91) 8343004857.
Address: Pustak Mahal, MMFR+78M, Santiniketan Rd, Bolpur, West Bengal 731204
Last updated: [01/09/2026]
2. Privacy Policy
Privacy Policy
Pustak Mahal (“we,” “us,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website.
1. Information We Collect
- Name, email address, phone number, and shipping/billing address when you create an account or place an order
- Payment information (processed securely through our payment gateway; we do not store your card or UPI details)
- Basic usage data (pages visited, browser type) for improving our website
2. How We Use Your Information
- To process and deliver your orders
- To communicate order updates, confirmations, and support responses
- To improve our website and product offerings
- To send promotional emails, only if you’ve opted in via our newsletter
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share necessary details with:
- Payment processors, to complete transactions
- Delivery/courier partners, to fulfil orders
- Legal authorities, if required by law
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of online transmission is 100% secure.
5. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us, or by using the “Delete Account” option available in your account dashboard.
6. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
8. Contact Us
For privacy-related questions, contact us at pustakmahal6@gmail.com or (+91) 8343004857.
Address: Pustak Mahal, MMFR+78M, Santiniketan Rd, Bolpur, West Bengal 731204
Last updated: [01/09/2026]
3. Refund & Return Policy
Refund & Return Policy
[Note: This page uses standard, commonly accepted terms for small Indian bookstores. Please confirm with the client whether these match their actual policy before finalizing — particularly the return window and condition requirements.]
At Pustak Mahal, customer satisfaction is important to us. Please review our return and refund policy below.
1. Eligibility for Returns
We accept returns only in the following cases:
- The book received is damaged or defective
- The wrong book/item was delivered
- The order was significantly different from what was described
Returns must be requested within [7 days] of delivery.
2. Non-Returnable Items
- Books that have been used, written in, or damaged after delivery
- Items marked as “final sale” or purchased during clearance/discount events
3. How to Request a Return
Contact us at pustakmahal6@gmail.com or (+91) 8343004857 with your order number and a description (and photo, if possible) of the issue within the eligible window.
4. Refund Process
Once your return is approved and the item is received back in its original condition, refunds will be processed to your original payment method within [7-10 business days].
5. Exchanges
If you’d prefer an exchange instead of a refund (e.g., wrong book delivered), let us know when you contact us, and we’ll arrange this subject to stock availability.
6. Shipping Costs for Returns
- If the return is due to our error (wrong/damaged item), we will cover return shipping costs.
- If the return is for any other approved reason, the customer may be responsible for return shipping.
7. Contact Us
For any questions about returns or refunds, reach out at pustakmahal6@gmail.com or (+91) 8343004857.
Address: Pustak Mahal, MMFR+78M, Santiniketan Rd, Bolpur, West Bengal 731204
Last updated: [01/09/2026]
4. Shipping Policy
Shipping Policy
[Note: Delivery timelines, charges, and coverage areas below are placeholders — please confirm actual shipping partner/rates with the client before finalizing.]
1. Shipping Coverage
We currently ship across India. [Confirm: Pan-India, or specific states/regions only?]
2. Processing Time
Orders are typically processed within [1-2 business days] of confirmation, excluding weekends and public holidays.
3. Delivery Timelines
- Metro cities: [3-5 business days]
- Other locations: [5-8 business days]
Delivery times are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.
4. Shipping Charges
[Confirm: Flat rate, free above a certain amount, or calculated at checkout?]
Example placeholder: A flat shipping fee of ₹[amount] applies to all orders. Orders above ₹[amount] qualify for free shipping.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email/SMS with tracking details, where applicable.
6. Delayed or Missing Orders
If your order hasn’t arrived within the expected timeframe, please contact us at pustakmahal6@gmail.com or (+91) 8343004857, and we’ll help track it down.
7. Contact Us
For shipping-related questions, reach out at pustakmahal6@gmail.com or (+91) 8343004857.
Address: Pustak Mahal, MMFR+78M, Santiniketan Rd, Bolpur, West Bengal 731204
Last updated: [01/09/2026]